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Description
of Service:
Phone
Support service includes
unlimited telephone diagnosis of PCPOS hardware.
This option excludes onsite service and repair/replacement of
hardware. Onsite Service & Hardware repair/replacement etc. is covered
under Schedule A/B & C. This
service includes a flat fee based upon System Type installed at the site.
Help Desk technicians will be available to assist store personnel
with any configuration or recovery functions necessary to return the store
to full operation when hardware is returned from depot repair. These
services are unlimited and available 24/7.
Incidents are handled by our Technical
Staff based upon time received, and are categorized based upon Offline
Status to be handled first.
Your payment in full is due upon
receipt of this contract. At the end of the first year of this contract,
your contract will automatically renew at our regular price.
There will be no refunds on contracts that have been in force
longer than 30 days. Any
contract cancellations must be made in writing and faxed or mailed to our
corporate offices, a credit will be issued if cancellation is made prior
to effective date of new contract. You renewal will be issued 45 days
prior to end date of previous contract.
If contract is not paid within 30 days of inception, calls to our
support department will be charged at $80.00 per hour – minimum 1 hour.
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