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Terms and Conditions
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| All invoices for support contracts, repair services,
installation and sales are due upon receipt .
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| All claims for
merchantability, labor warranties, etc. must be resolved within 10 days of the
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provided service or will not be considered as valid.
All items returned for credit within 10
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| days are subject to
15% restocking fee. These
items must be received in the original
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| packaging.
All items received for credit between 10 and 30 days will be subject to a
25%
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| restocking fee and must be in original packaging.
After30 days items received for credit will
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| be subject to management
discretion. All items returned for credit with an implied no charge
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| for
restocking must be received within the time appropriated by A-Z staff and must
be in the
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| original packaging. All items being returned for any reason must have
a Return Merchandise
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| Authorization # prior to shipment.
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| We make no guarantee
that we are able to repair any POS related issues solely through phone
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| support.
We will however, provide the most competent diagnosis through our phone
support
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| team prior to providing a chargeable visit.
All on sites if required, will be billed at the
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| prevailing rates listed
in the
Labor
Rates and Schedule Fee 2005. The POS vendor warrants
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| all equipment to be free of defective
workmanship. We are their agent and
your advocate,
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| only to facilitate this warranty.
We will not be liable or responsible for the repair,
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| replacement and
freight of items proven to be defective. All labor needed to replace any
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| item
determined to be defective after the original installation will be billed to the
end user,
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| unless agreed to in writing by either the POS vendor, or A to Z Sound
Services, Inc.,
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| prior to onsite service. We will warrant conditionally any
situation where our labor
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| workmanship is the issue.
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Net 30 Terms
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| Payment within thirty
(30) days is required to be eligible for the preferred rates
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| noted in the Labor
Rates and Schedule Fee 2005.
Accounts unpaid after thirty (30) days |
| are subject to interest charges of (2%)
per month (24% APR) on the outstanding balances. |
| Any account that goes fifteen (15) days beyond the 30-day term is placed on
“Credit Hold” |
| and requires resolution prior to providing
service, and may require other measures to restore |
| service
privileges. |
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Any account that goes thirty (30) days beyond the 30-day terms will be turned
over to
an |
| outside collections agency.
Payment history is reported to Dunn and Bradstreet and
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Corporate
Vendor Relations.
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Account Resolution Procedure
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| Disputes of invoices
must be addressed to the Accounting Department (909-866-1000) within
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| ten (10) days
of the date of invoice.
Disputes of invoices
made after the ten (10) day period |
| will result in the invoice
being paid in full, any pending credits will be issued after the
date of |
| resolution.
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| *Following the Account
Resolution Procedure safe-guards the account from denial of service.* |
 How
to Contact Us |
| Warranty Info |
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